CLOUDPips

Install a CLOUDPips EA on MetaTrader 5

Installation differs slightly depending on how you got the EA. Follow the section that matches yours, then continue with "Enable algorithmic trading", which is the same for both.

Option 1: Purchased on the MQL5 Market

  1. Open MT5 and sign in with the same MQL5 account you bought it with, under Tools → Options → Community.
  2. Open the Toolbox window (Ctrl + T) → Market tab → Purchased.
  3. Find the EA you bought and click Install.
  4. Once installed, the EA appears in the Navigator window (Ctrl + N) under Expert Advisors → Market.

Option 2: Free via partner broker (.ex5 file)

  1. Download the .ex5 file from the "Get free access via IB" section on the page of the strategy you'll use.
  2. In MT5, go to File → Open Data Folder.
  3. Open the MQL5 → Experts folder and copy the .ex5 file into it.
  4. Back in MT5, in the Navigator window, right-click Expert Advisors → Refresh.
  5. The EA now appears in the Expert Advisors list.

For XM and HFM accounts: send your trading account number to LINE @cloudpipsfx so we can register it first. Exness accounts are verified automatically.

Allow the license connection (free version only)

The free version verifies license eligibility over the internet, so MT5 must be allowed to connect to the license server first. Otherwise the EA's panel shows CONNECTION ERROR.

  1. Go to Tools → Options → Expert Advisors.
  2. Tick Allow WebRequest for listed URL.
  3. Add these 2 URLs, one per line:
  4. Click OK.

The version purchased on the MQL5 Market doesn't need this step.

Enable algorithmic trading

  1. Go to Tools → Options → Expert Advisors, tick Allow algorithmic trading, then OK.
  2. Click the Algo Trading button in the top toolbar so it turns green.

If this button is red, no EA will send orders, even when it's attached to a chart.

Attach the EA to a chart

  1. Open a chart of the symbol your strategy uses. Set the chart timeframe as stated on the strategy page ("Chart Timeframe").
  2. Drag the EA from the Navigator onto the chart.
  3. Common tab: make sure Allow Algo Trading is ticked.
  4. Inputs tab: set it up using that EA's setup guide. Not sure yet? The defaults are fine to start with.
  5. Click OK.

Attach the same EA to only one chart per symbol. Attaching it to several charts opens duplicate orders and multiplies your risk.

Check that it's running

  • The top-right corner of the chart shows the EA's name with a blue hat icon. (Grey means algorithmic trading isn't enabled.)
  • If the EA has an on-chart panel, check the status shown on it.
  • The Experts tab in the Toolbox shows no errors.

Common issues

  • EA not in the Navigator: right-click Expert Advisors → Refresh, or restart MT5.
  • Hat icon is grey: check the Algo Trading button, and that Allow Algo Trading is ticked in the Common tab.
  • No trades at all: this can be normal. Our EAs only enter when their conditions are met, and some days there's no signal at all. See that EA's setup guide for details.
  • Panel shows CONNECTION ERROR: check that both URLs are added under Allow WebRequest and that your internet works. The EA retries the license check on its own every 10 minutes.
  • Panel shows NOT REGISTERED: this account isn't registered yet. Check that it's under our partner, and for XM / HFM, that you've sent your account number for registration.

Next step

Your computer has to stay on for the EA to work. If you'd rather not leave it running, see Set Up a VPS for 24/5 Uptime.

Still stuck? Email us at support@cloudpips.io and we'll help you sort it out.