CLOUDPips

Terms & Conditions

Last updated: 16 October 2026

This English text is a translation of the Thai version, provided for convenience. In case of any discrepancy, the Thai version prevails.

1. Scope

These Terms apply to all automated trading software products of CLOUDPips Lab ("Products"), regardless of distribution channel (rented on cloudpips.io or purchased on the MQL5 Market), and to the cloudpips.io website, including My licenses and the free backtest file.

2. How Products are obtained

Our Products may be available through either or both of the following channels, depending on the Product:

  • Rented on cloudpips.io: you receive a License Key for the period you pay for (3, 6 or 12 months), paid in Thai baht through Stripe (card or PromptPay). These Terms apply, including the refund policy in section 6.
  • Purchased outright on the MQL5 Market (MQL5 is a one-time purchase; we do not offer renting there): governed by the MQL5 Market's own terms and refund rules. The MQL5 version uses MQL5's own licensing, not a cloudpips.io License Key.

The full Product file is also available free of charge for backtesting in the MT5 Strategy Tester. We send it as a download link to the email you give us. It cannot trade a live account without a License Key.

License Keys we issue free of charge (for example to users of earlier versions) follow these Terms in the same way, except for payment.

3. License

The license granted is non-exclusive, non-transferable, and limited to the period shown in My licenses. One License Key runs on one MT5 account at a time. You may move it between accounts, brokers and VPS yourself as often as you like — by removing the EA from the old chart or pressing Deactivate in My licenses — but you may not run several accounts at once with one key. New versions are free while the license is active.

4. No copying, distribution or resale

Product files (.ex5), including the backtest file, are provided for your personal use only. You may not copy, distribute, publish or resell them, whether for payment or not, and may not reverse-engineer the software. You may not share, resell or sublet your License Key, or bypass or interfere with the license check.

5. Payment and renewal

Prices are shown in Thai baht on the website and may change; a change never affects time you have already paid for. Payment is made in the Stripe payment form on our page, and your License Key is issued once Stripe confirms the payment to us.

There is no auto-renewal. We email you 7 days and 1 day before your license ends. Renewing keeps the same key and adds the new time after the current expiry date (or from the payment date, if it has already ended).

6. Refunds and cancellation

All payments are final and non-refundable, because the full Product file is free to backtest before you pay. This includes a change of mind (whether or not the key was used), trading losses or results below expectations, unused time when you stop early, and a license suspended or revoked under section 7.

Billing errors: if you were charged more than once for one order, email support@cloudpips.io with your 12-digit order number and proof of payment. Once we confirm it, we return the duplicate charge through Stripe. This is a billing correction, not a license refund.

Cancellation: there is no auto-renewal, so there is nothing to cancel — the license simply ends on its date.

MQL5 Market: purchases on the MQL5 Market follow MQL5's own refund rules.

7. Right to revoke

We reserve the right to suspend or revoke usage rights at any time, without a refund, in particular in the following cases:

  • You breach any provision of this document.
  • We detect dishonest or abnormal use, for example one License Key being used from many accounts or machines.
  • A payment turns out to be invalid.

A suspended or revoked key stops opening new trades; trades already open keep their stop loss and take profit.

8. License check

The cloudpips.io version of our Products checks the License Key with our server at api.cloudpips.io when it starts and at regular intervals afterwards, so it needs an internet connection and "Allow WebRequest" for that address in MT5. Each check sends the key, the Product, your MT5 account number and server, a terminal ID and the EA version.

  • A key that stops checking in for 30 minutes is released automatically, so it can be used elsewhere.
  • If our server can't be reached, the EA keeps trading for up to 30 minutes before it stops opening new trades.
  • When a license ends, the EA stops opening new trades; open trades keep their stop loss and take profit.

We aim for continuous service but cannot promise it will never be interrupted, and we are not liable for damages caused by an interruption of the license check, the internet, your VPS or your broker.

9. Changes to the service

We reserve the right to change these terms, or to change, suspend or discontinue the service, giving advance notice as appropriate via our website or by email. Changes never shorten time you have already paid for.

10. Data we collect

We collect only the data necessary to provide the service and check licenses. Details are set out in our Privacy Policy.

11. Support

We provide support on business days (24/5) via email support@cloudpips.io or LINE @cloudpipsfx.

12. No guarantee of returns

Use of our Products is not a guarantee of any profit or return, subject to our Risk Warning. To the fullest extent permitted by law, our total liability to you is limited to the fees you paid us in the 12 months before a claim.

13. Governing law

These Terms are governed by the laws of Thailand.