License Status on the Panel

The cloudpips.io version of our EAs checks your License Key with our server, and shows the result as the Status on its on-chart panel, next to your license and its expiry date. This page explains each status and what to do about it.

Bought on the MQL5 Market? This page doesn't apply to you: the MQL5 version has no License Key and no license status. MQL5 handles its activations, and the panel's Status only shows the bot's trading state, such as RUNNING or PAUSED.

Whatever the status says, trades that are already open keep their SL/TP, and CLOSE ALL still works.

What each status means

Status	What it means	What to do
`RUNNING`	Licensed and trading	Nothing
`NO KEY`	The `License_Key` input is empty	Press `F7` → Inputs and paste your key into the License Key from cloudpips.io row (see picture)
`INVALID KEY`	The key wasn't found	Copy it again from your email or My licenses — check there are no spaces before or after it
`WRONG PRODUCT`	The key belongs to another bot	Use the key for this bot (each bot has its own)
`IN USE`	The key is running on another account right now	Remove the EA there, or press Deactivate in My licenses, then press CHECK LICENSE
`DEACTIVATED`	The key was released from My licenses, or the same account started on another machine	Press CHECK LICENSE to use it here again
`EXPIRED`	The license has ended	Renew — the EA starts again by itself within 10 minutes
`SUSPENDED`	Paused by our team	Contact support
`CONNECTION ERROR`	The EA can't reach the license server	Check Allow WebRequest and your internet (see Troubleshooting and FAQ). It keeps trading for up to 30 minutes meanwhile
`BACKTEST`	Running in the Strategy Tester	Nothing — no key is needed for backtests

The CHECK LICENSE button

CHECK LICENSE on the panel checks your key again straight away, instead of waiting for the next automatic check. Press it after you've fixed something — pasted the key, freed it from another account, renewed, or added the WebRequest URL.

When the key is in use elsewhere

One License Key runs on one MT5 account at a time. If you start the EA on a second account, that one shows IN USE. To move the key, remove the EA from the old chart or press Deactivate in My licenses, then press CHECK LICENSE on the new one. See Move to another account or VPS.

Still not passing?

Follow the steps in Troubleshooting and FAQ.